We have established the following studio policies to maintain standards in customer service and business management.
Yoga Member, Massage Member & Wellness Member Contracts
Yoga member contracts offers unlimited yoga on a monthly or annual basis. Massage member contracts offer massage session on a monthly or annual basis. More info can be found on the the massage page. Wellness member contracts combine unlimited yoga with single session massage. Membership Contracts are a commitment to yourself and are offered at a discount to support you. Your credit card will be auto-drafted each month on the same date. Cancel online or in-person anytime. No cancellation fee.
Multiple Class Pass
Multiple class passes are offered at a discount to support and encourage regular personal practice. Class passes are non-refundable, extendable or transferable. Six month expiration.
Class Registration, Payment & Cancellation
Registration – Space is limited, we recommend registering for class online to ensure your spot. Payment – Due in full at the time service is rendered. Cancellation – Cancel online, phone or email (1 hour prior) so other students can attend. If you do not cancel, do not show and the class was full you will be charged.
Appointment (Yoga, Massage, Wellness) Registration, Payment and Cancellation
Book an Appointment – Contact us directly or schedule online. Payment – Payment is required at the time of booking. Cancellation – Must be cancelled 24 hours in advance or may be charged for the full rate of the session.
Enrollment (Workshop, Retreat) Registration, Payment and Cancellation
Registration – Space is limited, we recommend registering for workshops online to ensure your spot. Payment – Due in full when registering. Cancellation – Cancel by email 2 days prior to start date or charged the full rate. Workshop fee applied towards a future workshop. Retreat deposits are non-refundable. Retreat fee refunded minus a $100 cancellation fee. No refunds for failure to attend or failure to complete workshop or retreat.
We will not give refunds for classes, appointments or enrollments taken or partially taken.
Freezing Multiple Class Passes and Contracts
We do not extend freezes, except for extended illness or injury and only at the Owner’s discretion.
Schedule Changes/Inclement Weather
Our schedules and teachers are subject to change. We reserve the right to cancel or change schedules and teachers. Please check our pranapiloga App, website and Facebook for updates about changes, cancellations, inclement weather and studio holidays/closings. Please use your own judgment whether to travel or not in bad weather.
We encourage you to be mindful when making retail purchases. Ask us questions about the items and try on clothes before purchasing. All sales are final.
Gift Certificates are available for yoga, massage or retail in any denomination. Purchase online or in-person. Any questions or concerns please ask. We look forward to serving you.
Pranapiloga is a wonderful yoga studio. Classes are relaxed, spiritual, and everyone is made to feel like family.Rally T.