We have established the following studio policies to maintain standards in customer service and business management.
Class Registration, Payment and Cancellation
Registration – Space is limited, we recommend registering for class online (Schedule Tab) to ensure your spot. Payment – Due in full at the time service is rendered. Cancellation – Cancel online (1 hour prior to start time) so waitlisted students can attend. If you do not cancel and do not show, you will be charged.
Multiple Class Passes
Multiple class passes are offered at a discount to support and encourage your regular personal practice. Class Passes are non-refundable, extendable or transferable. Six month expiration.
Unlimited Monthly Auto-Renew Contract
The Unlimited Monthly Auto-Renew Contract is a commitment to yourself and your personal wellness practice and is offered at a discount to support you. Your credit card used at the point of purchase will be auto-drafted each month on the same calendar date as the original purchase date. (Go to the Online Store and the Contracts Tab to purchase the Unlimited Monthly Auto-Renew Contract.)
The Unlimited Monthly Auto-Renew Contract remains in force until it is cancelled in writing by emailing: firstname.lastname@example.org. A 30-day notice is required. If you cancel without giving 30 days notice, a $50 fee is applied.
Workshop Registration, Payment and Cancellation
Registration – Space is limited, we recommend registering for workshops online (Schedule Tab) to ensure your spot. Payment – Due in full when registering. Cancellation – Cancel by email 7 days prior to the workshop start date, refund will be processed upon request (minus a $15 cancellation fee) or applied towards a future workshop. No refunds for failure to attend or failure to complete workshop.
Retreat Registration, Payment and Cancellation
Private Session Registration, Payment and Cancellation
Registration – Contact us directly to schedule your desired staff member, day and time. Payment – Payment is required at the time of booking. Cancellation – Must be cancelled 24 hours in advance or charged for the full rate of the session.
We will not give refunds for classes, workshops or private sessions taken or partially taken.
Freezing Multiple Class Passes and Contracts
We do not extend freezes, except for lengthy illness or injury and only at the Owner’s discretion.
Schedule Changes/Inclement Weather
Our schedules and teachers are subject to change. We reserve the right to cancel or change schedules and teachers. Please check our website and Facebook for updates about changes, cancellations, inclement weather and studio holidays/closings. Please use your own judgment whether to travel or not in bad weather.
We encourage you to be mindful when making retail purchases. Ask us questions about the items and try on clothes before purchasing. NO refunds. Studio Credit will be issued if you return within 7 days (clothes MUST have tags attached). All sale items are FINAL.
Gift Certificates expire six months from date of purchase and are non-returnable or transferable.
Any questions or concerns – just ask! We look forward to seeing you at pranapiloga!